Returns, Exchanges & Refunds at korkie
Would you like to return or exchange an item? Here you will find all the important information about returns at korkie, return shipping costs, appropriate packaging and how to ensure that your return can be processed quickly.
Please note: The requirements for a return may vary depending on the reason for returning the item. Information about your statutory right of withdrawal can be found in our Cancellation Policy.
How Can I Return an Item?
You can generally arrange the return yourself using a shipping provider of your choice.
In certain cases, we can arrange the return for you by prior agreement. Please contact us before returning the item if you would like to discuss this option.
To help us identify and process your return quickly, please complete our Returns Form and include it in the parcel.
→ Download Returns Form as PDF
Important Information About Your Return
Please do not send parcels postage due. We are unable to accept postage-due shipments.
We also recommend using a shipping method that provides proof of dispatch or tracking. Please keep your shipping receipt until your return has arrived and been processed by us.
As a general rule, you as the customer are responsible for the direct costs of returning the goods, unless otherwise required by law or agreed with us.
How to Pack Your Return
Please pack the goods carefully and securely for transport.
The packaging should be appropriate for the size, weight and sensitivity of the contents and provide sufficient protection against the normal stresses that may occur during transport.
These include in particular:
- Pressure and loads from other parcels
- Impacts and possible drops
- Vibrations during transport
- Moisture and other external influences
Where possible, you are welcome to reuse the packaging in which you received your order from us, provided that it is still sufficiently sturdy and suitable for return shipping.
Please avoid unnecessarily large packaging while making sure that the item is adequately protected inside the parcel.
Please Include the Returns Form
Please include our fully completed Returns Form with your return.
The information provided on the form helps us clearly match your return to your order and process your request more quickly.
→ Download Returns Form as PDF
Return Address
Please send your return to:
Kork-Studio Grobe
Am Dorfanger 3
14947 Nuthe-Urstromtal
OT Holbeck
Germany
Please do not send returns postage due to this address.
Who Pays the Return Shipping Costs?
As a general rule, you as the customer are responsible for the direct costs of returning the goods, unless otherwise required by law or agreed with us.
Please note that different rules may apply in the case of a valid complaint due to defective goods compared with a standard return or withdrawal.
If you have received a damaged or potentially defective item, please contact us before returning it. This allows us to review the matter and agree on the appropriate next steps with you.
Would You Like to Exchange an Item?
Do you need a different size or would you like to exchange an item for another variant?
Please feel free to contact us in advance. We will check whether the requested item is available.
When returning an item for exchange, please also include the completed Returns Form and specify as precisely as possible which item, size or variant you would like to receive instead.
Withdrawal from an Order
Consumers are entitled to the statutory right of withdrawal subject to the applicable conditions and time limits.
You can find full information about your right of withdrawal, including the applicable conditions, deadlines and consequences, in our:
Please note that simply refusing to accept or failing to collect a parcel does not automatically constitute a clear declaration of withdrawal.
Custom-Made Goods & Special Cut-to-Size Products
Please note that the statutory right of withdrawal may not apply to goods that have been made to the customer's specifications or clearly personalised to meet individual requirements.
This may include individually manufactured products or items specially cut to size according to customer requirements.
Please refer to our Cancellation Policy for full details.
Returns from Business Customers
The statutory right of withdrawal for consumers generally does not apply to orders placed by businesses or entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) in the course of their commercial or self-employed professional activities.
If you are a business customer and would like to return or exchange an item, please contact us in advance. We will be happy to check whether we can offer you a suitable solution in your individual case.
