Right of withdrawal and cancellation policy

If the customer is a consumer, the following applies:

-- Right of withdrawal --
You have the right to withdraw from this contract within 14 days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us Kork-Studio Grobe -Am Dorfanger 3- in 14947 Holbeck - Tel. 033733-60121 - Fax: 033733-60123 - Email: info@korkie.de, by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. If you make use of the online cancellation, this will be confirmed to you immediately by e-mail. In order to comply with the cancellation period, it is sufficient that the notification of the exercise of the right of cancellation is sent before the end of the cancellation period.
The right of cancellation does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of withdrawal also does not apply to entrepreneurs who are acting in the exercise of their commercial activity when concluding the purchase contract.

-- Cancellation consequences --
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we received notification of your cancellation of this contract. For the repayment, we will use the same means of payment that you used for the original transaction. Unless otherwise expressly agreed with you. Under no circumstances will we charge you any fees for this repayment. We may refuse to make a repayment until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to Kork-Studio Grobe, Am Dorfanger 3 in 14947 Holbeck without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You must pay for any compensation for the value of the goods if they have suffered a loss in value. You may inspect the goods for condition, properties and functioning, but unnecessary and improper handling should be avoided. When returning goods, please ensure that the packaging is sufficient and suitable for the product in question.

Sample cancellation form 

(If you wish to cancel the contract, please complete and return this form) 

To: Kork-Studio Grobe Am Dorfanger 3 14947 Holbeck, Fax: 033733-60123 Email: info@korkie.de 

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
................................................................................................................

ordered on (*) received on(*):............................................................................

Name of the consumer(s) ............................................................................................................

Address of the consumer(s)
..............................................................................................................

Signature of the consumer(s) (only in the case of notification on paper)
.............................................................................................................

Date:..............................

(*) delete as applicable. 

End of the cancellation policy