General Terms and Conditions (GTC)
1. Scope of Application
These General Terms and Conditions (GTC) apply to all contracts for the delivery of goods concluded through the online shop between
Kork-Studio Grobe
Owner: Brigitte Grobe
Am Dorfanger 3
14947 Nuthe-Urstromtal OT Holbeck
Germany
hereinafter referred to as the “Seller”,
and consumers or businesses.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
A business is a natural or legal person or a partnership with legal capacity acting in the exercise of its commercial or self-employed professional activity when concluding a legal transaction.
The contract language is German.
2. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer but rather an invitation to submit an order.
By clicking the button “Order with obligation to pay”, the customer submits a binding offer to conclude a purchase contract.
Before submitting the order, the customer has the opportunity to view, print and permanently save these General Terms and Conditions, the cancellation policy and the privacy policy.
The ordering process can only be completed if the customer expressly confirms acceptance of these General Terms and Conditions.
Receipt of the order will be confirmed by email without undue delay. This confirmation does not constitute acceptance of the offer.
The purchase contract is concluded only upon:
explicit order confirmation, or
dispatch of the goods.
Orders placed by telephone, in writing or by email shall also be deemed binding offers by the customer.
The Seller reserves the right to reject orders in individual cases.
3. Prices and Shipping Costs
All prices are stated in Euro and include the applicable statutory value-added tax (VAT).
Any additional shipping costs will be displayed separately during the ordering process.
For deliveries to countries outside the European Union, additional costs may arise, including customs duties, taxes, import charges or other fees, which shall be borne by the customer.
Offers are valid while stocks last.
4. Product Characteristics and Natural Cork Material
Cork is a natural material. Variations in color, structure, grain, porosity, surface appearance, natural markings, inclusions and minor dimensional deviations are characteristic of the material and do not constitute defects.
Product images are for illustrative purposes only. Color deviations may occur due to different screen and device settings.
Each product is unique. Deviations from the product photographs shown do not give rise to warranty claims.
5. Payment Terms
The available payment methods are displayed during the ordering process.
Unless otherwise agreed, invoices are payable immediately upon receipt without deduction.
In the case of purchase on account, the customer shall be deemed in default no later than 14 days after the invoice becomes due and is received.
The customer is responsible for providing complete and accurate billing, shipping and payment information.
Any additional costs incurred due to incorrect information, including chargeback fees, return shipping costs or repeated delivery attempts, shall be borne by the customer if the customer is responsible for the cause.
Set-off is permitted only against undisputed or legally established claims.
6. Delivery and Delivery Times
Delivery shall be made to the address provided by the customer.
Unless otherwise specified for the respective item, delivery shall be made within the period stated on the product page.
If an item is unavailable, the customer will be informed without undue delay. Any payments already made will be refunded promptly.
7. Refusal of Acceptance and Undeliverable Shipments
If the customer unjustifiably refuses acceptance of the goods or delivery cannot be completed due to circumstances attributable to the customer, including incorrect or incomplete address information, the Seller reserves the right to charge the actual shipping, return shipping and handling costs incurred.
8. Retention of Title
The delivered goods remain the property of the Seller until full payment has been received.
9. Right of Withdrawal for Consumers
Consumers are entitled to the statutory right of withdrawal.
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us:
Kork-Studio Grobe
Am Dorfanger 3
14947 Nuthe-Urstromtal OT Holbeck
Germany
Phone: +49 33733 60121
Email: info@korkie.de
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal.
We will use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.
You shall bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods:
that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive;
that are clearly tailored to the personal needs of the consumer.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Kork-Studio Grobe
Am Dorfanger 3
14947 Nuthe-Urstromtal OT Holbeck
Germany
Email: info@korkie.de
I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the sale of the following goods:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate.
End of Withdrawal Policy
10. Quotations and Individual Offers
Quotations and individual offers prepared outside the online shop upon customer request are generally non-binding.
Unless otherwise expressly agreed, quotations that do not result in an order may be subject to a processing fee of at least EUR 25.00.
Such a fee will only be charged if the customer was informed of the charge before the quotation was prepared.
In the event of partial acceptance of quoted quantities or services, the Seller reserves the right to adjust the pricing accordingly.
11. Warranty
The statutory warranty rights shall apply.
The warranty does not cover damage resulting from improper use, normal wear and tear, lack of maintenance or external influences, provided such damage is not caused by a defect in the goods.
12. Data Protection
Information regarding the processing of personal data can be found in our separate Privacy Policy.
13. Alternative Dispute Resolution
The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
14. Applicable Law and Jurisdiction
The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
For consumers, this choice of law applies only insofar as it does not deprive them of mandatory protections provided by the law of their country of habitual residence.
If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between the customer and the Seller shall be the Seller’s registered place of business.
15. Final Provisions
Should any provision of these General Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall replace any invalid provision.
Version: June 2026