Terms and conditions

1. General

All deliveries and services of the company Kork-Studio Grobe are exclusively based on these terms and conditions. Contract language is German.

2. Conclusion of contract

Our offers are non-binding and subject to change. Characteristics of the goods and services as well as price quotations are described directly in connection with the product offered. By clicking the "Buy" button, the customer bindingly declares that he wishes to purchase the contents of the shopping basket. This also applies to orders placed by email or telephone. We confirm receipt of the order by email (confirmation of receipt). We reserve the right to refuse acceptance of the order; we will inform the customer of this immediately.

The subject matter and scope of our services are set out in the service description and the order form.

All prices, unless otherwise stated, include the statutory value-added tax (VAT) plus shipping costs and, if applicable, surcharges for the various payment methods (cash on delivery and credit card fees). The shipping costs are explained in the "Shipping" section. In the countries "Customs" a customs fee is added. For packages which are not accepted and/or returned without comment, compensation may be charged (§304 BGB).

Cost estimates that do not lead to an order will be invoiced with a minimum of €25.00. Price differences may occur when partial quantities are purchased.

Reduced items, except shoes, are excluded from exchange.

3. Right of withdrawal and cancellation policy

If the customer is a consumer, the following applies:

-- Right of withdrawal --
You have the right to cancel this contract within 14 days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us Kork-Studio Grobe -Am Dorfanger 3- in 14947 Holbeck - Tel. 033733-60121 - Fax: 033733-60123 - Email: info@korkie.de, by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. If you make use of the online cancellation, this will be confirmed to you immediately by e-mail. To comply with the cancellation period, it is sufficient that the notification of the exercise of the right of cancellation is sent before the end of the cancellation period. The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of withdrawal also does not apply to entrepreneurs who are acting in the exercise of their commercial activity when concluding the purchase contract.

-- Consequences of cancellation --
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we received notification of your withdrawal from this contract. For the repayment, we will use the same means of payment that you used for the original transaction. Unless otherwise expressly agreed with you. Under no circumstances will we charge you any fees for this repayment. We may refuse repayment until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to Kork-Studio Grobe, Am Dorfanger 3 in 14947 Holbeck without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You must pay for any compensation for the value of the goods if they have suffered a loss in value. You may inspect the goods for condition, properties and functioning, but unnecessary and improper handling should be avoided. When returning goods, please ensure that the packaging is sufficient and suitable for the respective product.

Sample cancellation form

(If you wish to revoke the contract, please complete and return this form).

To: Kork-Studio Grobe Am Dorfanger 3 14947 Holbeck, Fax: 033733-60123 Email: info@korkie.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
………………………………………………………………………………………………….

ordered on (*) received on(*):…………………………………………………………………. 

Name of the consumer(s)
……………………………………………………………………………………………… 

Address of the consumer(s)
……………………………………...………………………………………………………..  

Signature of the consumer(s) (only in the case of notification on paper)
……………………………………………………………………………………………….  

Date:………………………… 
(*) delete as applicable.
End of the cancellation policy

4. Payment and set-off

Invoices of the company Korkstudio Grobe are due immediately and payable without any deduction. Offsetting is only permitted with undisputed or legally established claims. 

For orders on account, the purchase price is to be paid no later than 10 days after receipt of the invoice; the receipt of the amount by the seller is decisive. The customer is in default if the payment term of 14 days is exceeded, reminder fees and possible further costs (reminder notice, collection service, etc.) are to be borne by the customer. The customer assures to have communicated his complete and correct address as well as in case of direct debit the correct bank details. Should there be additional costs for the shipment or the direct debit due to incorrect address data / account data for which the customer is responsible or due to a lack of funds in the account - such as additional shipping costs or costs for return debit notes - the customer shall reimburse these costs. 

5. Delivery times

Packages are shipped at short notice, every Monday, Tuesday and Thursday (holidays excluded).

The stated delivery times are subject to change. We strive to deliver all goods in the specified time, however, it may well be longer delivery times.

6. Warranty

All goods from our store are subject to statutory warranty rights. These do not include: operating errors, material fatigue, wear parts, natural structures of the processed natural material or the accidentally defective item during the warranty period.

7. Reservation of ownership

The object of purchase remains our property until full payment of the purchase price.

8. Privacy

If the opportunity for the input of personal or business data is given, the data will be treated confidentially and in compliance with data protection laws. Personal data is only collected and used to the extent necessary for the content or processing of the respective contractual relationship. The user can request information about the personal data stored about him at any time. Furthermore, he can demand the deletion of his stored personal data, provided that the contractual relationship has been completely settled and the storage of the data is not mandatory.

9. Final clauses 

German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If the contractual partner is a merchant, a legal entity under public law or a special fund under public law, our place of business shall be agreed as the exclusive place of jurisdiction for all claims arising from or on the basis of this contract. The same shall apply to persons who do not have a general place of jurisdiction in Germany or persons who have moved their place of residence or habitual abode outside Germany after conclusion of the contract or whose place of residence or habitual abode is unknown at the time the action is brought.

Alternative Dispute Resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

Should any provision of this agreement be wholly or partially invalid or subsequently lose its legal validity, this shall not affect the validity of the remaining provisions. In place of the invalid provision, the statutory provisions shall apply.

Holbeck, 01.11.2020