Here you will find important information about shipping at korkie, our shipping providers DHL and GLS, delivery times, shipping costs and packaging, as well as our current regulations regarding international shipping.
Dear Customers,
due to the new European Packaging and Packaging Waste Regulation (PPWR) and the associated requirements, we will unfortunately be unable to ship orders to EU countries outside Germany from 12 August 2026 until further notice.
The new regulations create considerable additional registration, reporting and documentation requirements, as well as additional costs, particularly for small businesses. For us, the administrative and financial burden involved is currently disproportionate to the volume of orders we ship to individual EU countries.
We have therefore made the difficult decision to temporarily suspend shipping to other EU member states.
Orders and deliveries within Germany are, of course, not affected.
We sincerely regret this restriction and hope that in the future we will once again be able to offer our customers in other EU countries a practical and economically viable shipping solution.
Thank you very much for your understanding.
Your korkie.de Team
Due to the new requirements associated with the European Packaging and Packaging Waste Regulation (PPWR) and additional national requirements, we will unfortunately be unable to ship orders to EU countries outside Germany from 12 August 2026 until further notice.
The registration, reporting, documentation and system requirements associated with cross-border shipping, as well as the resulting costs, create a considerable additional burden, particularly for small businesses.
For us, the administrative and financial effort involved is currently disproportionate to the volume of orders we ship to individual EU countries.
Orders and deliveries within Germany are not affected.
We sincerely regret this restriction. If the regulatory framework changes or more practical solutions become available for small businesses, we will review the possibility of shipping to other EU countries again.
Our parcels are generally shipped with DHL.
For particularly heavy or bulky shipments, we use GLS. This applies especially to 1.50 m wide cork rolls, cork sheets, large pinboards and other products that cannot be shipped as standard parcels due to their dimensions or weight.
If you prefer a particular shipping provider, you can let us know at the end of your order. Wherever possible, we will be happy to take your request into account.
Please make sure that your delivery address is complete and correct. This is particularly important for house numbers and the required customer number when shipping to a DHL Packstation.
Please also make sure that your parcel can be received. If necessary, you can use the delivery options offered by the respective shipping provider, such as specifying a safe place or arranging delivery to a neighbour.
If a parcel cannot be delivered personally, it may – depending on the shipping provider – be taken to a branch or parcel shop for collection. Please observe the collection period specified by the shipping provider.
Undeliverable parcels result in additional transport, return and processing costs.
This may apply, for example, if a parcel is returned to us due to an incorrect or incomplete delivery address, refusal of delivery or failure to collect the parcel within the specified period.
If we incur additional costs as a result, these costs may be charged to the customer. Simply refusing or failing to collect a parcel does not automatically constitute a declaration of withdrawal from the purchase contract.
If the goods are to be shipped again, the costs of the additional shipment may also be charged.
Our regular shipping days are Monday to Thursday, excluding public holidays and, where applicable, bridge days.
For orders received by 10:00 a.m., we aim to dispatch the goods on the same shipping day, provided the products are available and – depending on the selected payment method – all requirements for shipment have been met.
If you require delivery by a particular date, please let us know when placing your order. We will do our best to accommodate your request. However, we cannot guarantee delivery on a specific date, as the actual delivery is carried out by the respective shipping provider.
Shipping is not free. Every parcel involves more than just the transport charge paid to the shipping provider. Additional services and costs are necessary to ensure that your order reaches you safely.
The shipping costs at korkie include, among other things:
shipping provider transport charges
tolls and other transport surcharges
packaging materials and cardboard boxes
statutory packaging and licensing fees
working time for picking and carefully packing your order
shipping processing and documentation
statutory VAT
As a small business, we prefer to handle these costs transparently rather than simply including them in the prices of all our products.
At the same time, we want to encourage conscious ordering. Every additional individual order requires another parcel, additional packaging material, transport capacity and working time.
Combining several required products into one order wherever possible can help avoid unnecessary additional parcels and transport journeys.
For us, conscious ordering means combining purchases wherever possible, reducing packaging materials and using transport resources efficiently.
Shipping costs depend primarily on the shipping weight, parcel dimensions and destination country. The applicable shipping costs for your order are displayed in our online shop.
Different shipping charges may apply to particularly large, heavy or bulky products that require special transport.
We want your order to arrive safely while using only as much packaging material as is actually necessary.
We therefore primarily use recyclable cardboard packaging and try to avoid plastic packaging wherever possible. Among other things, we use paper packing tape.
Our products are carefully packed to protect them during transport without creating unnecessary packaging waste.
In this way, we aim to combine effective product protection and reliable shipping with the responsible use of packaging materials.
Due to different packaging, customs and import regulations, shipping to countries that are not normally offered as destinations in our online shop is not automatically possible.
If your desired destination country is not available in our online shop, please contact us by email before placing your order. We will be happy to check whether delivery is possible and what shipping costs may apply.
Please also note the restrictions mentioned above regarding deliveries to other EU countries in connection with the PPWR.
Even small and lightweight items are generally sent using a traceable shipping method.
Documented tracking is important both for our customers and for us. It allows us to determine when a shipment was handed over to the shipping provider and when it was delivered. If a problem occurs, it also enables us to initiate an investigation.
Thank you for helping us reduce unnecessary packaging and additional transport journeys by ordering consciously and combining several items in one order wherever possible.
Your korkie.de Team
Do you have questions about shipping costs, the delivery of particularly large or heavy items, or would you like to know whether shipping to your desired address is possible?
Our team will be happy to assist you.
Especially for cork rolls, cork sheets, large pinboards or other bulky products, shipping requirements may differ from standard parcel delivery. International deliveries may also be subject to specific shipping, customs or packaging regulations.
Please contact us before placing your orderif you have any questions about shipping options or shipping costs. We will be happy to check which shipping solution is available for your order.
Your korkie.de Team