Payment Methods & Secure Payment at korkie

At korkie, you can choose from several options to pay for your order securely and conveniently. Depending on your order and delivery country, payment methods may include advance bank transfer, PayPal, direct debit, credit card, purchase on account and various Klarna payment options.

The payment methods currently available for your order will be displayed during checkout.

1. Payment by Advance Bank Transfer

If you prefer to pay by traditional bank transfer, simply select Advance Payment / Bank Transfer during checkout.

Please transfer the total amount of your order to one of our bank accounts within 7 days of placing your order.

Our Bank Details

Account holder:
Kork-Studio Grobe, Brigitte Grobe

Deutsche Bank
IBAN: DE75 8607 0024 0660 3302 01
BIC: DEUTDEDBLEG

or

Commerzbank
IBAN: DE24 1604 0000 0677 1661 00
BIC: COBADEFFXXX

Please make sure to include your order number as the payment reference. You will find it in your order confirmation. This enables us to allocate your payment quickly and correctly.

As soon as we have received and recorded your payment, your order will – depending on the product – be released for shipping or production.

Important: Your order will not automatically be cancelled if we do not receive your payment within the stated payment period. If you no longer wish to proceed with your order, please contact us.

Information for Customers from Switzerland

When making a bank transfer from Switzerland, please select the OUR fee option, where available through your bank. This ensures that all bank charges are paid by the sender and that we receive the full invoice amount.

2. PayPal, Direct Debit & Credit Card

For fast and convenient payment, you can use PayPal.

Depending on availability, PayPal may also offer payment by direct debit or credit card. A PayPal account is not necessarily required for all of these payment methods.

Once your payment has been successfully completed, we usually receive confirmation shortly afterwards. Your order can then – provided the goods are available – be released for shipping or, where applicable, production.

The payment options actually available to you through PayPal will be displayed during the payment process.

3. Purchase on Account via PayPal

Depending on availability, you may also be able to purchase on account via PayPal.

This allows you to receive your goods first and pay the invoice afterwards in accordance with the payment terms specified by PayPal.

The purchase on account is processed by PayPal as the payment service provider. Payment must therefore be made to the payment recipient specified by PayPal and in accordance with the terms stated on your invoice or payment information.

A PayPal account is not necessarily required if PayPal offers you this payment option.

Please note that the availability of purchase on account and any associated eligibility checks are determined by PayPal. We have no influence over whether this payment method is offered for a particular order.

If you have any questions regarding an invoice payment processed through PayPal, please contact PayPal Customer Service directly.

4. Payment with Klarna

At korkie, various Klarna payment methods may be available depending on your order, delivery country and approval by Klarna.

These may include:

• Klarna Pay Now – immediate payment
• Klarna Pay Later – purchase on account
• Klarna Financing – instalment payments
• Klarna Direct Debit – direct debit
• Klarna Credit Card – credit card payment

Please note that not all Klarna payment methods are available in every country or for every order.

The Klarna options actually available to you will be displayed during checkout.

Can't Find Klarna?

If Klarna is not initially displayed during checkout, please select “Show more” under the available payment methods. This will display additional payment options available for your order.

Select your preferred Klarna payment method and follow the remaining steps in the checkout process.

Custom-Made Products & Special Orders

Custom-made products and individually agreed special orders are generally processed on an advance payment basis.

Production or processing begins once the agreed payment has been received, unless otherwise agreed in writing.

This applies in particular to products that are individually manufactured, cut to size or specially prepared for your order.

When Will My Order Be Released?

The time at which your order is released for shipping or production depends on the payment method selected.

For advance bank transfers, your order will be released once we have received and allocated your payment.

With electronic payment methods, we usually receive confirmation from the respective payment service provider shortly after successful payment. Your order can then be processed further, depending on product availability and any required production time.

Secure Payment at korkie

For payment methods such as PayPal and Klarna, the actual payment transaction is processed by the respective payment service provider.

The payment methods currently available for your individual order will be displayed during checkout.

Please never send us credit card details, online banking login details, passwords or other confidential payment information by email.

Frequently Asked Questions About Payment

Which Payment Methods Does korkie Offer?

Depending on your order and delivery country, available payment methods may include advance bank transfer, PayPal and payment options offered through PayPal such as direct debit, credit card or purchase on account, as well as various Klarna payment methods.

The payment methods currently available to you will be displayed during checkout.

Can I Pay Without a PayPal Account?

Depending on the payment method offered by PayPal, you may be able to pay by direct debit, credit card or purchase on account without having your own PayPal account.

Whether these options are available to you is determined by PayPal during the payment process.

Can I Pay by Advance Bank Transfer?

Yes. Simply select Advance Payment / Bank Transfer during checkout and transfer the invoice amount to one of our bank accounts, quoting your order number as the payment reference.

How Long Do I Have to Pay by Advance Bank Transfer?

The standard payment period is 7 days after placing your order.

However, your order will not automatically be deleted simply because payment has not been received within this period. If you no longer wish to proceed with your order, please contact us.

Can I Purchase on Account at korkie?

Purchase on account may be available through PayPal or Klarna, depending on availability.

You can see whether purchase on account is available for your order during checkout.

Why Can't I See Klarna?

If not all payment methods are initially displayed during checkout, please click “Show more”. Additional available payment methods may then be displayed.

Why Is a Particular Payment Method Not Available to Me?

Not every payment method is available for every order or delivery country.

For payment methods offered by PayPal and Klarna, availability may also depend on the respective payment service provider's conditions and eligibility checks. As the retailer, we have no influence over these decisions.

When Will My Order Be Shipped if I Pay by Bank Transfer?

Once we have received and allocated your payment, your order will be released for shipping, provided the goods are available.

For individually manufactured products, the applicable processing or production time begins after payment has been received.